Policy on Voluntary Freezing of Online Trading Accounts

1. Introduction
This policy outlines the procedures for the voluntary freezing of trading accounts for clients of AUM Securities Private Limited (ASPL), in accordance with SEBI and Exchange Circulars.
2. Purpose
The purpose of this policy is to provide ASPL clients with clear guidance on the process, modes, timelines, and details for freezing their trading accounts in cases of suspected or unauthorized activity.
3. Scope and Applicability
This policy applies to all ASPL clients who wish to voluntarily freeze their online trading accounts.
4. Review
This policy is part of ASPL’s Risk Management Policy and will be reviewed annually by the Board of Directors or earlier if required to ensure alignment with regulatory changes.
5. Procedure to Freeze Online Trading Account
a. By Sending a mail to our support team
* Send a mail to our support team, mail ID: [email protected]
* Mention necessary identity verification details in the mail.
* Once verified, the agent will process the account freeze request.
b. By Calling the Dedicated Support Line
* Contact ASPL’s support team at 022-69366600 (available from 8:30 AM to 5:30 PM, excluding Sundays and public holidays).
* Provide necessary identity verification details to the support agent.
* Once verified, the agent will process the account freeze request.
6. Procedure to Unfreeze Online Trading Account
* Clients can call ASPL’s dedicated support line at 022-69396600 and follow the agent’s instructions.
* After completing due diligence and validations, the account will be unfrozen within approximately 30 minutes.
* Once unfrozen, clients can resume trading through both online and offline modes, including call-and-trade or the AP terminal.
7. Important Points to Note
a. Clients are advised to close all open positions before submitting a freeze request.
b. Accounts will be blocked within 15 minutes of receiving the freeze request.
c. Confirmation of the freeze, along with instructions to unfreeze, will be sent via email and SMS.
d. All pending orders, whether online or offline, will be canceled automatically, and trading access will be disabled.
e. Clients will receive details of any open positions, including contract expiry information, within an hour of freezing the account.
f. While frozen, clients can log in for exploratory purposes but will not be able to place trades.
g. New SIPs will not be executed during the freeze period.
h. Clients can add or withdraw funds but cannot modify their profiles.
i. It is recommended to change the login password immediately after freezing the account (via Settings → Change password).
j. Open positions can be managed by calling ASPL’s support line at 022-69396600.
k. In case of an MTM (Mark-to-Market) breach of 80% or above, all open positions will be auto-squared off per ASPL’s risk management policy.
l. If there is a margin shortfall, positions will be squared off to cover the shortfall.
m. Negative account balances will result in the sale of investments to recover the owed amount.
n. Intraday positions will be auto-squared off per ASPL’s intraday product policy.
8. Clarifications
a. Freezing Scope: Freezing is limited to online access. Risk management activities of ASPL will not be restricted, and clients must adhere to the existing risk policy.
b. Exchange Records: A freeze request does not constitute marking the Unique Client Code (UCC) as inactive in exchange records.
c. Account Accessibility: Clients can access their accounts while frozen, but trading and profile modification will remain restricted.
d. Cancellation of Freeze Requests: Once a freeze request is submitted, it cannot be canceled. However, clients can place an unfreeze request by calling 022-69396600.
9. Circular References
a. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024
b. NSE/INSP/61529 dated April 08, 2024
c. BSE notice 20240408-12 dated April 08, 2024
d. MCX/INSP/218/2024 dated April 09, 2024
e. NCDEX/COMPLIANCE-025/2024 dated April 09, 2024